RETURNS
CHECK YOUR DELIVERY
At Mamita & Me we like to go the extra mile for our customers. It is part of our company culture and the chore of our business to offer products at the highest quality and safety standards parents expect.
While we take extra care to pack your orders carefully we are not protected from human error. If we sent you the wrong item or if the product arrives faulty, please let us know immediately, so we can make it right: info@mamitaandme.com
RETURNS + EXCHANGES
If you would like to return or exchange your order, you are welcome to do so within 14 days of the date of delivery. Shipping costs of returning the item to us will be for your account.
Once we have received the item
unused, in its original condition and in the original packaging, you will be able to choose something else from the shop or we will offer you a refund.
Only approved returns qualify for one of the below return options. Returns will be addressed in one of the following manners:
- Exchange - You can exchange the goods for any other product(s) of the same value. Shipping fees will be due over and above.
- Refund - A full refund to the payment method used for the purchase within 7 days excluding shipping fees.
- Gift Card - Request a gift card in the form of a discount code to the value of the product(s) purchased excluding shipping fees.
DISCLAIMER
Shipping for all returns will be arranged by Mamita & Me (Pty) Ltd, for the account of the customer. Shipping costs are non-refundable. To arrange a return please contact us by email: info@mamitaandme.com
Please note that Mamita & Me (Pty) Ltd is not liable for any errors made by the customer in variant selection on orders.
Non-returnable/refundable items include:
